We keep you updated
We offer tracked delivery where you receive text messages with job status updates at every stage of the delivery process, so you know what is going on and when to expect delivery.
I just received a text from "Move"
If you received a booking text, this is because a dealer, buyer or seller just booked transport of a bike with us, there is nothing you need to do at this point as we are aware of the booking.
Collection
You will receive another text and email when we assign a driver for "collection", the text will say something like
"Your driver John is assigned for collection Monday his number is 07771234567", this means we are collecting your bike from the seller or a dealer on the specified day, please do not call the collecting driver asking about delivery day as he will not have this information. there is no need to worry we will not just turn up at your door without advising you about delivery day.
Call from our drivers
We will send you a text with the driver's number so on the day you can discuss arrival time. In some cases you do not need to be there if someone can give us access to your garage and sign for the delivery or notify us of your safe place.
Delivery
You will receive another text and an email when we assign a driver for "delivery", the text will say something like "Your driver John is assigned for delivery Thursday his number is 07771234567", this means we are delivering your bike on the specified day.
Delivery drivers’ mobile number
We will send you a text with the driver's number so on the day you can discuss arrival time. In some cases you do not need to be there if someone can give us access to your garage and sign for the delivery or notify us of your safe place.
Part exchange
If you have a part exchange to be collected, please ensure its ready to go with the complete V5 registration document, book pack and spare keys, luggage etc.